Lead Capture Mobile App - Synchronize Data to the Cloud

The Lead Capture Mobile App automatically syncs your data to the cloud whenever your device is online. 

Although the Lead Capture Mobile App is designed to work offline for ease of use during an event, it is important to ensure your lead data is synced to the cloud to provide the most up-to-date reporting for your exhibitor admin.   

Internet Connection Required for Synchronizing Data  

You must be connected to the internet for data synchronization.  

• For basic cloud syncing, a minimum internet speed of around 10 Mbps for both upload and download is generally recommended.

Visit this link to check your device connection.  

Unsynchronized Status Indicator 

If any lead data is unsynchronized: 

• A cloud icon with a slash will appear on the lead’s profile card. 
• Saved to your device, not synced to the cloud. will appear at the bottom of the Lead Details screen. 
• The app will attempt to automatically resolve any synchronization issues; no user action is required.

Important Notes 

• If you switch devices while you have unsynchronized data, any changes made to the same data on the new device will be overwritten when the original device reconnects online.
• If your phone dies with unsynchronized data, the data will remain saved locally and will sync automatically once you're back online.