Fee Messages

What are Fee Messages?

Fee messages are messages tied to your meeting’s registration and option fees. Each fee has a unique message that can then be inserted into thank you pages and confirmation emails with the mail merge tag. This allows you to customize the thank you pages and confirmation emails registrants see based on the fees that they have purchased.

Fee messages are perfect for situations where you need to tailor your communications for different registrants. For example, if you have workshops or classes set up as option fees, you could include the time and location of the workshop in a fee message. Then, only the registrants who have purchased the workshop will see this information. Another good use for Fee Messages is if you have parking, hotel, or travel information that differs by registration category. If members of your organization will park in a different location than non-members, you can put the parking directions into a fee message to ensure the right people get the right information.

How do I set up Fee Messages?

Begin by navigating to the Fee Schedule page in your meeting’s Control Center. 

1. At the bottom of the Fee Schedule, click on the “Rules” link.
2.  On the main rules page you will see links to the individual rules pages for each fee. 
3. Select the fee for which you would like to create a Fee Message.
4. On the next page, check the box for the “Custom text to be displayed on confirmation/thank you messages with mail merge tag” rule and click save. 
5. Once you have clicked save, the page will refresh and an “Edit” button will now display next to the rule. 
6. Click the Edit button, type your message, and click Submit.

Lastly, you will need to add the tag to the thank you and confirmation messages where you would like the Fee Message to display. 

1. Go to the “Messages” page, click on the message you would like to edit, and the message editor will pop-up in a new window. 
2. Place the text cursor where you would like to insert the fee message
3. Then use the Mail Merge drop-down list to select the Fee Messages tag.