Attendee Assistance Using Eventscribe Onsite

Access to Eventscribe Onsite is available for event planners and onsite support staff. Onsite support staff can include volunteers and/or hired 3rd party support. To assist attendees onsite by manually completing the check-in process and/or printing badges, access the Attendee Module in Onsite. 

1. To access Onsite as an event planner, select the “Eventscribe Onsite” link under the Check-in and Badging section in the event’s Control Center within Registration.
2. To access Onsite as a member of the onsite support staff, use the login instructions sent via email by the event planner. If you have not received this email, please contact your Site Admin to confirm your access to Onsite. 

3. An on-demand badge template must be set for the event. 
4. At least one kiosk must be set up and configured for the event.
5. Once logged into Onsite for your event, select Attendees in the left menu to open the Attendee Module. This will bring up a list of all registered attendees. Use the Search for Attendee search box and/or Filter settings to find specific records or sets of records.

6. Click the name of any attendee to display their Attendee Details in the right panel.

7. If the attendee is not checked in, the status will be listed as Not Checked In and the Check-In and Print Badge button will be visible. Select this button to check-in the attendee and print the badge to a kiosk from the list of kiosks set up for the event. 
8. If the attendee is already checked in, the status will be listed as Checked In and the Reprint Badge button will be visible. Use this button to reprint the badge for any attendee that is already checked-in.

If you encounter any issues during the attendee check-in process, please refer to the Check-in Kiosk and App Troubleshooting Guide.

To learn more about the next steps for implementing Check-in and Badging at your event, return to the Check-in and Badging Event Planner's Guide.