Lead Capture Mobile App - Saving & Syncing Your Data

LIMITED RELEASE

Lead Capture is available to only certain customers at this time. If you are a Cadmium customer interested in using Lead Capture, please engage with your Account Manager or Project Manager to determine feasibility. If you are an exhibitor, contact your event organizer to determine the Lead Capture options for your event.

The Lead Capture Mobile App allows you to collect leads whether you're online or offline. An internet connection is required to sync data to the cloud.

Lead data:

Saves automatically to your device whether you're online or offline
Syncs automatically to the cloud when you're online; this is required to be included in reports

CADMIUM RECOMMENDS

Go online regularly to access the latest attendee data and sync your leads to the cloud.

Best Practices

To avoid data loss:

Keep your phone charged. When your battery gets low, go online to sync your data to the cloud.
Sync all leads before logging out, switching licenses, or switching devices.
Do not delete the app with unsynchronized data.

IMPORTANT NOTE

Do not use the same license on multiple devices simultaneously. This will cause data conflicts and potential data loss.

WARNING NOTE

Deleting the app with unsynchronized leads will result in permanent data loss.

Offline Mode

While offline:

A WiFi icon with a slash will appear in the upper right corner of the app. Tap it to view additional details about offline mode and your data.
A cloud icon with a slash will appear on the Leads list for lead data that hasn't synced yet. Ensure you’re online and pull down the Leads screen to manually push a sync.
A lead may show as Profile Pending since you don't have access to the latest attendee data.

Lead Capture Mobile App Lead Details Screen with offline indicator and unsynched data highlighted

Last modified Sep 17, 2025