When this happens, a Profile Pending alert box will appear at the top of the Lead Details screen. Select Learn more to view an information panel with additional details.
When scanning an attendee’s badge, you may encounter a lead with a temporary status of Profile Pending. This status means the attendee’s full profile information is not yet available but will automatically update once the data is retrieved by the Lead Capture Mobile App from registration.
Profile Pending Lead
A Profile Pending lead occurs for two reasons:
- The attendee has recently registered, and their profile information has not yet synced to the app.
- Your device is offline, and the attendee’s data was not downloaded before going offline.
Resolve a Profile Pending Status
- Go online to receive the latest attendee profile data updates. Once available, the lead’s profile will automatically update.
- If the attendee recently registered, it may take a few minutes for updates to be reflected in the Lead Capture Mobile App. While online, pull down the 'Lead Details' screen to refresh the data.
NOTE
While waiting for the profile to become available, you can interact with the lead by adding a rating, notes, and tags, and answering questions. Tip: Record key details like the attendee’s name or email address in the notes section.
Last modified Nov 17, 2025
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