Cadmium is Here to Help
Please review the below table showing Cadmium's various product lines, and the support options for each. Utilizing the correct channel for communication of your issue or service request will allow it to reach the appropriate team members as quickly as possible.
| Product Line | Service Requested By | Business Hours (ET) | Supported Channels of Communication | Notes |
|---|---|---|---|---|
| All Product Lines | Admin Users for all product lines | 24 hours/day, 7 days per week, including holidays | • Cadmium System Status Website: https://status.gocadmium.com/ | • Use this option to identify operational status for all product lines, including incidents and planned downtime. • Cadmium’s infrastructure team monitors system activity 24/7 and reacts immediately. No need to report outages. |
| Eventscribe | Customer Admin | Monday–Friday 9am–5pm ET | • Boomerang Ticketing System • Support Website: eventscribe.support.gocadmium.com/support/home | • Requests must be submitted by a myCadmium Admin User. • Dedicated Virtual Support outside business hours is available as purchased and scheduled. |
| Eventscribe | Attendee (End-User) | Monday–Friday 9am–9pm ET | • Phone: 410-638-9239 ext 2 • Email: support@gocadmium.com • Cadmium support ticketing system • Support Website: eventscribe.support.gocadmium.com/support/home | • Dedicated Attendee Support outside business hours is available as purchased and scheduled. • Ticketing system monitored Sunday 9am–5pm ET. |
| LMS - Elevate | Customer Admin | Monday–Friday 9am–5pm ET | • Email (Project Manager - implementation only) • Email (Support): elevate-support@gocadmium.com • Phone: (443) 914-2562 • Support Website: elevate.support.gocadmium.com/support/home | • Managed webinar support outside business hours is available as purchased and scheduled. |
| LMS - EthosCE | Customer Admin | Monday–Friday 9am–5pm ET | • Email (Project Manager - implementation only) • Phone: (267) 234-7400 • Support Website: ethosce.support.gocadmium.com/support/home • Jira Service Manager (DSO only) • Freshdesk (DSO only) | • Requests must be submitted by the Designated Support Officer (DSO). |
| Warpwire | Customer Admin | Monday–Friday 9am–5pm ET | • Phone: (888) 265-9626 ext 2 • Support Website: warpwire.support.gocadmium.com/support/home |
Last modified Apr 07, 2026
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