Lead Capture Mobile App Device Requirements

LIMITED RELEASE

Lead Capture is available to select customers. If enabled for a customer account, you will be contacted by your Project Manager with more information. If available to exhibitors, you will be notified by the event organizer.

To ensure optimal performance of the Lead Capture Mobile App, certain device settings must be properly configured. Mobile operating systems include various power management and security features that can interfere with the app's core functionality, including data synchronization, background operations, and hardware access. The following settings should be verified and adjusted as needed before using the app at your event.

Minimum Operating System Version

The Lead Capture Mobile App is compatible with the following mobile operating system versions:

iOS 12.0 or later
Android 10 or later

If your device is running an older version, you will need to update to the required minimum operating system version to use the app.

Storage Settings

The Lead Capture Mobile App requires approximately 100 MB of available storage space for app installation and lead data storage. Ensure your device has sufficient free storage space before downloading the app and using it at events. Insufficient storage may prevent the app from downloading attendee data, saving captured leads, or syncing information properly. If storage space becomes critically low during use, the app may experience performance issues or fail to save important lead information.

NOTE

Insufficient device storage may result in data loss.

Camera Permission Settings

The Lead Capture Mobile App requires camera access to scan QR codes and capture lead information effectively. On both iOS and Android devices, ensure camera permissions are granted for the Lead Capture app when prompted, or check your device's app permissions settings to verify camera access is enabled.

Battery Settings

The Lead Capture Mobile App may not function properly when battery optimization features are enabled on your device. On iOS devices, ensure "Low Power Mode" is disabled. On Android devices, disable "Battery Saver," "Power Saving Mode," or similar settings, which vary by manufacturer. These power-saving features restrict the app's ability to download and synchronize attendee data in real-time, which may result in delayed updates or connection issues during use.

Last modified Sep 13, 2025