Lead Capture Mobile App Device Requirements

A few device settings affect how well the Lead Capture Mobile App performs. Mobile operating systems include power management and security features that can interfere with the app’s core functionality, including data synchronization, background operations, and hardware access.

Minimum Operating System Version

The Lead Capture Mobile App requires the following minimum operating system versions:

• iOS 15.0 or later
• Android 13 or later

If your device runs an older version, update it before using the app. Many older devices can meet this requirement after installing available system updates. Some devices have reached the end of their manufacturer’s support window and cannot update to the supported version. If your device cannot update, use a different device at your event.

How to Check Your Device Model and Operating System

Use the steps below to find your device’s operating system version and model. Have both ready if you need to contact support.

iOS Devices

1. Open the Settings app.
2. Select General.
3. Select About.
4. Find iOS Version for your operating system version and Model Name for your device model. On some versions of iOS, the operating system version is labeled Software Version.

Android Devices

Exact setting names may vary by manufacturer.

1. Open the Settings app.
2. Select About phone.
3. Select Software information.
4. Find Android version for your operating system version.
5. Return to About phone and find Model number for your device model.

Storage Settings

The Lead Capture Mobile App requires 100 MB or more of available storage for installation and lead data. Confirm your device has enough free space before you download the app and before each event. Without it, the app may fail to download attendee data, save captured leads, or sync properly. If storage runs critically low while you are using the app, the app may slow down or fail to save lead information.

How to Check Your Available Storage

Use the steps below to find how much free space your device has.

iOS Devices

1. Open the Settings app.
2. Select General.
3. Select iPhone Storage.
4. Find the amount of available storage listed for your device.

Android Devices

Exact setting names may vary by manufacturer.

1. Open the Settings app.
2. Select Storage. On Samsung devices, select Battery and device care, then select Storage.
3. Find the amount of available storage listed for your device.

Camera Permission Settings

The Lead Capture Mobile App requires camera access to scan QR codes and capture lead information. On both iOS and Android devices, grant camera permissions when the app prompts you. If you already dismissed the prompt, check your device’s app permission settings to confirm camera access is enabled.

How to Check Your Camera Permissions

Use the steps below to confirm the Lead Capture Mobile App has access to your camera.

iOS Devices

1. Open the Settings app.
2. Select Privacy & Security. On some versions of iOS, this is labeled Privacy.
3. Select Camera.
4. Confirm the toggle for Lead Capture is turned on.

Android Devices

Exact setting names may vary by manufacturer.

1. Open the Settings app.
2. Select Apps.
3. Select Lead Capture.
4. Select Permissions.
5. Select Camera.
6. Confirm Allow only while using the app is selected.

Battery Settings

The Lead Capture Mobile App requires battery optimization features to be turned off. These features restrict the app’s ability to download and synchronize attendee data in real time, which can delay updates or cause connection issues.

How to Check Your Battery Settings

Use the steps below to confirm battery optimization is turned off.

iOS Devices

1. Open the Settings app.
2. Select Battery.
3. Confirm Low Power Mode is turned off.

Android Devices

Exact setting names may vary by manufacturer.

1. Open the Settings app.
2. Select Battery. On Samsung devices, select Battery and device care, then select Battery.
3. Confirm Battery Saver or Power Saving Mode is turned off.