Revoking a Lead Capture License

LIMITED RELEASE

Lead Capture is available to select customers. If enabled for a customer account, you will be contacted by your Project Manager with more information. If available to exhibitors, you will be notified by the event organizer.

Event organizers can revoke a Lead Capture Mobile App license that has not been activated. This may be necessary when issuing refunds or removing accidentally added $0 licenses. Once a license is revoked, it cannot be used in the Lead Capture Mobile App. Revoked licenses are not included in the total license count in the Summary table.

IMPORTANT NOTE

Revoking a license does not issue a refund to the exhibitor if the license was purchased. These actions must be taken separately.

To revoke a license, follow these steps:

Access the Licenses page in the Lead Capture Admin Portal.
Use the checkbox to select one or more licenses with a status of ‘Not Activated’.
Select the Revoke button.

Lead Capture Admin Portal Licenses Page with a license checked and the revoke button highlighted

Select the Revoke button in the pop up that appears to implement the change.

Revoke License(s) pop up with Revoke button highlighted

NOTE

Revoking a license is permanent and cannot be undone. Please proceed with caution.

License(s) will remain in the Licenses table and on reports with a status of ‘Revoked’

Lead Capture Admin Portal Licenses Page with a revoked license highlighted

Last modified Jul 30, 2025