Revoking a Lead Capture License

An event organizer can revoke a license after it's been provisioned as long as it has a status of 'Not Activated'. This may be necessary when issuing refunds or removing accidentally added $0 licenses. Once a license is revoked, it cannot be used in the Lead Capture Mobile App. Revoked licenses are not included in the total license count in the Summary table.

IMPORTANT NOTE

Revoking a license does not issue a refund to the exhibitor if the license was purchased. These actions must be taken separately.

To revoke a license, follow these steps:

Navigate to the Licenses page in the Lead Capture Admin Portal.
Use the checkbox to select one or more licenses with a status of Not Activated.
Select the Revoke button.

Lead Capture Admin Portal Licenses Page with a license checked and the revoke button highlighted

Select the Revoke button in the pop-up to confirm the change.

Revoke License(s) pop up with Revoke button highlighted

Lead Capture Admin Portal Licenses Page with a revoked license highlighted

NOTE

Revoking a license is permanent and cannot be undone.

Last modified Nov 11, 2025