Revoking a Lead Capture License

LIMITED RELEASE

Lead Capture is available to select customers. If enabled for a customer account, you will be contacted by your Project Manager with more information. If available to exhibitors, you will be notified by the event organizer.

An event organizer can revoke a Lead Capture Mobile App license that has not yet been activated. This may be necessary when issuing refunds or removing accidentally added $0 licenses. Once a license is revoked, it cannot be used in the Lead Capture Mobile App. Revoked licenses are not included in the total license count in the Summary table.

IMPORTANT NOTE

Revoking a license does not issue a refund to the exhibitor if the license was purchased. These actions must be taken separately.

To revoke a license, follow these steps:

Access the Licenses page in the Lead Capture Admin Portal.
Use the checkbox to select one or more licenses with a status of Not Activated.
Select the Revoke button.

Lead Capture Admin Portal Licenses Page with a license checked and the revoke button highlighted

Select the Revoke button in the pop-up to confirm the change.

Revoke License(s) pop up with Revoke button highlighted

NOTE

Revoking a license is permanent and cannot be undone. Please proceed with caution.

Revoked licenses will remain in the Licenses table and on reports with a status of ‘Revoked’.

Lead Capture Admin Portal Licenses Page with a revoked license highlighted

Last modified Aug 05, 2025