Service Listing 4 - Logistics

Service Activities

The Service Activities below are listed in typical completion order, but the order may differ by implementation.  The following Cadmium provided service activities are typical for implementation but may vary depending on the complexity of the Customer's use case and experience in the Eventscribe platform.  An inaugural implementation typically requires 3-4 weeks; the duration of a subsequent implementation is 2-3 weeks.

1. Kickoff call
2. Software training

Service activities begin when the Customer completes the "Get Started" mission located on the dashboard of the Logistics module which can be accessed by logging into myCadmium (https://mycadmium.com/) and clicking the 'Logistics' product bubble for the appropriate event.

Services not listed are outside the scope of this agreement.

Service Activity Descriptions

Activity 1: Kickoff Call

This optional and highly recommended meeting serves as the formal start of the project.  Its typical duration is 60 minutes or less.  The meeting will be scheduled by Cadmium upon Customer's completion of the 'Get Started' Mission.  During this meeting, Cadmium will:

• Establish critical milestones and target dates.
• Discuss next steps including any tasks that are to be completed by the Customer
• Schedule future training calls as needed.

Activity 2: Software Training

This optional and highly recommended activity is to train the Customer's Point of Contact on how to use the Cadmium provided software to support the Customer's use case.  A typical implementation requires 2-3 training calls with additional training available for complex use-cases or extenuating circumstances.  It is Cadmium’s goal to enable a Customer to use the software independently.  Training materials including tutorial clips and written instructions will be provided as needed.

Training sessions are scheduled upon request by Customer, conducted virtually, recorded upon request, and tailored to a Customer's specific needs which may include discussion about Customer's use case requirements or review of specific module features and functionality.  Topics will vary, but may include the following:

• Creating Functions and Function Types
• Using the scheduling tools
• Tear Sheet Reports

Use of the following features are considered complex use cases and typically require additional training time:

• Scheduling presentations that are grouped into sessions
• Including diagrams