Creating an Account

When logging in through Cadmium Identity for the first time, one of two things may happen after you enter your email address, depending on how the application is configured. 

• You may see an “Account Not Found” message withoutthe option to create an account. 
  • In this case, you must use the email address that received the original invitation. 
  • If you are unsure which email address was used, contact your site administrator — this is typically the person who invited you to log in. 

OR 

• You may see an “Account Not Found” message with the option to Create Account. 
  • If this option appears, you can proceed with creating your account by following the steps below. 

Step 1: Enter Your Email Address 

1. Navigate to your unique login URL. 
2. Enter your email address. 
3. Select Continue. 

Step 2: Create an Account 

In some cases, the application may have already created an initial account for you. If so, you will skip this step and automatically proceed to Step 3. 

1. Select Create Account. 
2. Enter your first and last name. 
3. Check the “I’m not a robot” box. 
4. Complete the reCAPTCHA challenge. 
5. Select Continue.

Step 3: Verify Your Email Address 

A verification email will be sent from noreply@gocadmium.com. Click the link in the email to proceed. 

• Delivery may take a few minutes. 
• The verification link expires after 24 hours. 

If you do not receive the email: 

• Check your spam or junk folder. 
• Contact your IT department to allow emails from noreply@gocadmium.com. 

Step 4: Create a Password 

Your password must include at least: 

• 12 characters 
• 1 uppercase letter 
• 1 number 
• 1 special character 

Security requirements: 

• Password must be reset every 90 days. 
• You cannot reuse your last4 passwords. 

Select the eye icon to preview your password before saving. 

For optimal security: 

• Don’t reuse passwords from other accounts. 
• Don’t use your email or a previously used password. 
• Choose a random password without personal information. 
• Longer passwords are stronger. 
• Use unrelated words or a password generated by a password manager. 

Step 5: Proceed to the Application 

On desktop, after creating your password, you will be automatically redirected to the application. When using a native mobile app, you will be prompted to log in after creating your password.