Enabling the Chats Feature for Your Event Mobile App

LIMITED RELEASE

The Chats feature is available to a limited number of accounts. If it has been enabled for your account, you will be contacted by your Project Manager with more information.

Configuring Chats for your event Mobile App allows attendees to share their profile, be discoverable, and send and receive chat messages with other attendees. To enable this feature, the App User List should be available in your event mobile app.

IMPORTANT NOTE

The App User List is a list of attendees who have opted in to sharing their profile with other attendees. Most events enable this feature in their mobile app for better networking experiences.

How to Enable the Chats Feature

Event organizers can enable the Chats feature in two locations within the Mobile App setup:

Mobile App Dashboard via Missions

Navigate to the Missions section of the Mobile App dashboard.
Access the Attendee Data checkpoint under the Data Decisions mission.
Fill in the Attendee Data question by selecting "App Users List" or "Both Attendee and App Users List".
Select Continue to save the configurations.

Image of the Attendee Data Checkpoint in the Data Decisions Mission.

Mobile App Settings

Access the Mobile App Settings page.
Navigate to the People tab then the General tab to find the "Include App User Profile Sharing" setting.
Set this to Yes and use the Save Changes button to save the settings.

Image of the App Module Settings Page in the People tab.

Once the Chats feature is enabled, attendees who choose to share their profiles will be able chat with each other. For more information, review this article.

IMPORTANT NOTE

Once the Chats feature is enabled, it will not become active and available to attendees in the Eventscribe Mobile App or on the Website until 30 days prior to the event start date.

NOTE

New users are synced every 15 minutes. Syncing will automatically stop 7 days after the event end date.

Last modified Jun 11, 2025