Service Listing 22 - Lead Capture: Cadmium Managed

Eventscribe's Lead Capture is a powerful, mobile-first lead retrieval solution designed to help exhibitors quickly scan attendee badges, qualify leads with custom tags and notes, and export data instantly for timely follow-up.  With built-in offline functionality, and in-app statistics, Lead Capture ensures accurate, actionable data and a streamlined experience for both event organizers and booth staff.  While other Lead Capture contract types are supported; this document describes services associated with the Cadmium Managed contract type.  With the Cadmium managed option, Cadmium assumes responsibility for setting up and executing Lead Capture, including the engagement with Customer's exhibitors to sell and support the Lead Capture functionality.

The Customer's responsibilities include:

• Providing a list of Exhibiting companies including company name, booth number, booth admin contact details at least 90 days prior to an event start date
• Formatting and producing attendee badges that include Eventscribe QR codes unique for each attendee.  Scanning requires attendee QR codes to be printed in entirety on each badge.

All other activities are conducted exclusively by Cadmium at Cadmium's discretion and are executed without Customer's involvement.

Optional Items

The following are add-on features or supplemental support services that are available for purchase.  Contact your Account Manager for further details and pricing.

On-Site Technical Support

This activity is to assist exhibitors with the use of Lead Capture functionality while onsite during a live event.  This activity does not include supporting other Cadmium software or other 3rd party devices, software, networks, or systems.  The fulfillment of this service is subject to the availability of Cadmium resources and must be ordered at least two (2) weeks in advance.

The Customer's responsibilities include:

• Identifying support shifts (up to 10 hours per day)
• Facilitating lodging reservations.  The reservation details with Cadmium at least seven (7) days prior to the event.  The lodging must be within a 3-mile radius of the event or additional transportation fees will be incurred and added to Cadmium's final invoice.
• Optionally creating and posting signage for directing Lead Capture users to the onsite support area.

Cadmium's responsibilities include:

• Providing up to ten (10) hours of on-site support per day, per person, including travel time.
• Remaining in the designated exhibit hall or at the assigned support station during an assigned shift.
• Assisting exhibitors to purchase or activate licenses, using the Lead Capture app, or retrieving lead data.