Service Listing 14 - Third-Party Integrations

Service Activities

The following Cadmium provided service activities are typical for implementation but may vary depending on the complexity of a Customer's use case and experience in the Eventscribe platform.

1. Welcome Notification
2. Establish Project Timeline
3. Kick-Off Call
4. Project Plan
5. Development & Quality Analysis

Service activities begin approximately one (1) year prior to an event, or when a Customer's order is committed, whichever is later.  Customer may request an earlier project start date by sending notification to integrationservices@gocadmium.com.

Services not listed are outside the scope of this agreement.

Important Notes

• Technical support and troubleshooting assistance is available at integrationservices@gocadmium.com.  Additional planning calls may be facilitated upon request.
• All communications by Cadmium will be directed to the Customer's designated Point of Contact (POC).  The Customer is welcome to invite third-party attendees to call as needed for technical content, but the Customer is responsible for facilitating calls or communications.
• The customer will be notified when Cadmium’s development and quality testing has been completed, signifying the beginning of Client Testing phase.  During the client testing phase, Cadmium utilizes passive approval policy.  Any concerns identified by Customer must be communicated to Cadmium via integrationservices@gocadmium.com email address within 10 business days.

Service Activity Descriptions

Activity 1: Welcome Notification

Cadmium sends an automated message to the Customer to confirm project assignment, provide integration documentation, and to solicit target launch date and contact information.  It is the Customer's responsibility to review the provided details, to respond to Cadmium with Point of Contact details and target launch date.

Activity 2: Establish Project Timeline

Using the target Launch Date, Cadmium builds and shares a project timeline which reflects project milestones and target dates.

Activity 3: Kick-Off Call

Cadmium conducts a call to discuss project plan, scope, timeline, and third-party vendor requirements.  The Customer may invite third-party vendor to the call as needed.

Activity 4: Project Plan

Cadmium documents the project requirements and sends them via email to the Customer.  The Customer is responsible for gathering and communicating missing details, and for approval of the proposed project plan.

Activity 5: Development & Quality Analysis

Following development and QA efforts, the customer will be notified that the integration is ready for customer testing.  We have a passive approval process which means if no issues/concerns are identified within 2 weeks, it's assumed to be working as expected, and moves into a 'Live' status.  Any changes required to integration that is in Live status requires a change order and may incur additional fees.