Troubleshooting Guide: Attendee App Not Showing Updated Data

An attendee’s mobile app automatically retrieves updated content at varying intervals.   

If an attendee does not see the latest data changes, try the following steps: 

Step 1: Refresh the App Data

• From the main screen of the mobile app:
• Open the hamburger menu (☰).
• Select Update Event Content.
• Allow the update to complete, then recheck the data (Fig. 1).

Fig. 1 - App Update Event Content Option.

Step 2: Force Quit the App 

• Close out of the app and reopen it 

Step 3: Log Out and Log Back In

Logging out and back in forces the app to request a fresh dataset.

• From the main screen of the mobile app open the hamburger menu.
• Select the Gear icon.
• Select the Log out option.

Step 4: Confirm Network Connectivity

• Ensure the device is connected to a stable Wi-Fi network (Fig. 3).

Fig. 3 - Device Wi-Fi Icon.

Step 5: Verify App Version

• Confirm the attendee is using the latest version of the mobile app.

Step 6: Verify Device Software

• Confirm the device is running the latest operating system version.

Step 7: Reinstall the App (Only if Necessary)

• If data still appears outdated, reinstalling the app can clear cached data that may be causing conflicts.