Troubleshooting Guide: Attendee App Not Showing Updated Data

The mobile app automatically checks for updates at varying intervals.  If an attendee does not see the latest data changes, try the following steps:

Step 1: Refresh the App Data

• From the main screen of the mobile app:
• Open the hamburger menu (☰).
• Select Update Event Content.
• Allow the update to complete, then recheck the data (Fig. 1).

Fig. 1 - App Update Event Content Option.

Step 2: Log Out and Log Back In

Logging out and back in forces the app to request a fresh dataset.

• From the main screen of the mobile app open the hamburger menu.
• Select the Gear icon.
• Select the Log out option.

Step 3: Confirm Network Connectivity

• Ensure the device is connected to a stable Wi-Fi network (Fig. 3).

Fig. 3 - Device Wi-Fi Icon.

Step 4: Verify App Version

• Confirm the attendee is using the latest version of the mobile app.

Step 5: Verify Device Software

• Confirm the device is running the latest operating system version.

Step 6: Reinstall the App (Only if Necessary)

• If data still appears outdated, reinstalling the app can clear cached data that may be causing conflicts.