Service Listing 9 - Mobile App

Service Activities

While each Service Activity is strongly recommended, some become optional as the Customer's prior use and experience with Eventscribe grows.  The Service Activities below are listed in a typical completion order, but the order may differ by implementation.  The following Cadmium provided service activities are typical for implementation but may vary depending on the complexity of the Customer's use case and experience in the Eventscribe platform.  An inaugural implementation typically requires 9-12 weeks; the duration of a subsequent implementation is typically 4-6 weeks.  A rushed implementation schedule may be feasible but might incur additional costs.

1. Kickoff Call
2. Initial Screen Design
3. App First Draft Call
4. Software Training
5. White Label Container App
6. Pre-Launch Review Call
7. Quality Check
8. Promo Flyer
9. Push Notification and Certification
10. Post Event Configuration Review

Service activities begin when the Customer completes the "Get Started" mission located on the dashboard of the Mobile App module which can be accessed by logging into myCadmium (https://mycadmium.com/) and clicking the 'Mobile App' product bubble for the appropriate event.

Services not listed are outside the scope of this agreement.

Service Activity Descriptions

Activity 1: Kickoff Call

This optional and highly recommended meeting serves as the formal start of the project.  The typical duration is 60 minutes or less.  The meeting will be scheduled by Cadmium upon Customer's request within the 'Get Started' Mission.  During this meeting, Cadmium will:

• Establish critical milestones and target dates.
• Gather implementation requirements
• Discuss next steps including any tasks that are to be completed by the Customer
• Schedule future training calls as needed.

The Customer is responsible for completing the Basic Settings, Graphics, and Launch Plan missions found on the product dashboard.

Activity 2: Initial Screen Design

This activity is typically needed only by novice customers and is completed upon request by the Customer.  Based on implementation requirements gathered, Cadmium configures a main screen navigation using a pre-selected templated configuration to serve as a starting point for further customization.

Activity 3: App First Draft Call

This optional meeting is used for reviewing the initial screen design and functionality of the main screen, along with bottom navigation bar selections.  It is conducted by Cadmium upon request by the Customer.  Sponsorship opportunities may be discussed.  Content must be added to all Harvesters and that data must be published to Eventscribe prior to the meeting.  Cadmium will provide testing guidance and explain the proper protocol for alerting Cadmium of any future change requirements.

Activity 4: Software Training

This optional activity is to train the Customer's Point of Contact on how to use the Cadmium provided software to support the Customer's business requirements.  A typical implementation includes up to 3-4 training calls with additional training available for complex use cases or extenuating circumstances.  It is Cadmium's goal to enable a Customer to use the software independently.  Training materials including tutorial clips and written instructions will be provided as needed.  Training sessions are scheduled upon request by Customer, conducted virtually, recorded upon request, and tailored to a Customer's specific needs which may include discussion about Customer's use case requirements or review of specific module features and functionality.  During calls, the Customer will be encouraged to share their screen so hands-on experience can be gained by the Customer.  Topics will vary, but may include the following:

• Main Screen Design
• Boost' functionality
• Content buttons (slides, handouts, etc.)
• Push Notifications
• Content restrictions and filtering options
• Exposing the App to users

Use of the following features are considered complex use cases and typically require additional training time:

• Attendee List Configuration
• Timed Content Access

Activity 5: White Label Container App

A White Label Container App is a customized app that is branded exclusively for an organization or event.  It is an alternative to utilizing Cadmium's Eventscribe App.  Upon request by the Customer, Cadmium will build the app as a White Label App using the Customer's developer account and will submit the App to the Apple and Google Play stores on behalf of the Customer.  The completion of this activity is contingent upon Customer successfully meeting all the following criteria:

• Completion of the 'Container App Setup' Mission by the Customer
• The Customer provides Cadmium admin-level access to the Customer's Apple/Google Play developer accounts and certificates.
• Final design of the main screen by Customer.
• The agreements of the Apple and Google Play Developer accounts are kept current by the Customer.
• The customer notifies Cadmium of the approval or rejection of any submitted App build request, as received from Apple or Google.

Activity 6: Pre-Launch Review Call

This optional meeting serves as a final review of the final design and navigation choices, along with the format of content being displayed.  It is scheduled upon request by a Customer, and typically lasts 60 minutes or less, depending on the complexity of the Customer's use case.  During this call, all filtering will be reviewed, and modified if required, to ensure completeness and accuracy for each browsing option.

Activity 7: Quality Check

This activity allows Cadmium to conduct high-level functional testing for quality assurances before Launch.

• Quality Checks can be requested from within the Launch Prep mission found on the product dashboard.
• A Quality Check will be completed within four (4) business days.
• Cadmium will direct Quality Check feedback and recommendations, including suggestions for configuration improvements to the Customer within the Cadmium ticketing system.  It is the Customer's responsibility to review the provided feedback and to remediate critical concerns.

Activity 8: Promo Flyer

This activity's purpose is to help create promotional materials for the App targeting attendees and stakeholders.  Upon request by the Customer, Cadmium will provide a Promo Flyer template which can be changed as needed by the Customer.

Activity 9: Push Notification and Certification

Push Notifications are messages sent from the Customer to users of the App.  If requested by the Customer, Cadmium will conduct a training call that covers the functionality surrounding Push Notifications.  This meeting can be scheduled after the completion of the Data Decisions Mission, found on the product dashboard.  On Customer's behalf, Cadmium will work with Apple to ascertain a push notification certificate for iOS version of the App.  Certificates are valid for 1 year.  Communications with App users using the Push Notification system are solely the Customer's responsibility.

Activity 10: Post Event Configuration Review

This optional activity provides a retrospective review of a product configuration following an event, to achieve optimal configuration for a future event.  It is conducted upon request by the Customer and may take up to five (5) business days for completion.  If inefficiencies or suggestions for improvement are identified, detailed feedback will be provided to the Customer via Cadmium's ticketing system.  The Customer may request a training call for further explanation of the cited recommendations.  It is the Customer's responsibility to review and apply any configuration recommendations provided by Cadmium.

Optional Items

The following are optional additional functionality and services that are available for purchase.  Optional items include software training and support via Cadmium's ticketing system.  Contact your Account Manager for further details and pricing.

Early Bird Launch

This option extends the Launch Date to up to 60 days prior to the first date of an event, from the default 30 days.  During this extended Launch time, Cadmium will repeat the "White Label Build" as needed to ensure the Customer's app is on an optimal version.

On-Site App Support

This activity provides hands-on App assistance during a live event to supplement Customer's on-site staff.  This activity does not include supporting other Cadmium provided software or other 3rd party devices, software, networks, or systems.  The fulfillment of this service is subject to the availability of Cadmium resources and must be ordered at least two (2) weeks in advance.

Responsibilities of the Cadmium on-site support person(s) include:

• Providing up to ten (10) consecutive hours of on-site App support per day, per person. Travel time is included in these ten (10) hours.
• Remaining near the App support station to assist guests/attendees.
• Answering inquiries about downloading App from app store, installation steps, and navigation.
• Answering inquiries about using the App.
• Troubleshooting and escalating any technical issues.

Customer responsibilities are:

• Reserving, providing, and paying for On-Site App support staff lodging arrangements and sharing the reservation details with Cadmium at least seven (7) days prior to the event.  The lodging accommodation must be within a 3-mile radius of the event or additional transportation fees will be incurred and added to the final invoice.
• Scheduling at least two (2) 30-minute breaks per day for the on-site support staff.
• Fully configuring the Mobile App and completing all setup tasks before the event starts.
• Sending mass notifications to App users that include the name of the App and credentials for logging in.
• Signage for directing attendees to the App Support location.

Scavenger Hunt

Scavenger Hunt is a gaming experience that enhance your attendees' experience with the App.  Cadmium will help with the configuration of the Scavenger Hunt and upon request, host a training call to review the configuration, features, and functionality in preparation for an event.

ARS (Audience Response System)

The Audience Response System (ARS) facilitates Discussion, Questions & Answers related to any presentation or poster.  If requested by Customer, Cadmium will conduct a call to train Customer on configuration, proper use, and best practices.

Cadmium's ARS software requires a compatible device with internet access.  It is the Customer's responsibility to 1) acquire all devices used to run the administrative features of the software, 2) to ensure the devices are compatible with the software, and 3) to thoroughly test devices to ensure compatibility.  Administrative functions for the Polling feature are not compatible with Apple MacOS devices and must be administered using a compatible Windows device.