Service Listing 6 - Exhibitor Management DMO

An Exhibitor Management System Data Management Only (DMO) agreement allows the Customer to have access to the Exhibitor Management software and administrative tools used for organizing and refining data collected previously in another source, to display exhibitor and sponsor data to the Eventscribe Mobile App or Website.  It does not support interactions with companies from within the module.  Assistance from Cadmium is limited to the minimum support activities.

Service Activities

1. Data Import(s)

Services not listed are outside the scope of this agreement.

Service Activity Descriptions

Activity 1: Data Import(s)

This activity is to assist the Customer import new exhibitor or sponsor data (companies, booths, or booth representatives) collected by Customer outside of the Eventscribe product platform.

• Data imports must be properly formatted using Cadmium's Import Spreadsheet template.  The template is available within the related Mission found on the dashboard of the Expo Harvester.  Data imports are requested by uploading a formatted Import Spreadsheet to the mission.
• Each data import is limited to five thousand (5,000) records per import file.  Multiple data imports are permitted, but each must contain unique data to prevent duplicates.
• Improperly formatted data or omitted required fields will be returned to the Customer with instructions on how to correct the file.
• The data import utility is used to import new records only.  Mass updates to existing data can be made using the 'Sideload' Power Tool or within Worksheets.
• Cadmium staff will complete the data import and will spot-check the data for correctness after it is imported.
• Following an import, it is the Customer's responsibility to review the imported data for completion and accuracy and to notify Cadmium of any omissions or inaccuracies before any subsequent data is added or changed.
• Data imports may take up to two (2) business days for completion.

Optional Items

The following are add-on features and services that can be purchased separately.  Contact your Account Manager for further details and pricing.

Floor Plan Diagram

The activity's purpose is to create a web-based, interactive version of the Exhibit Hall showing numbered booths, placement, and sizes.  If using Eventscribe Mobile App or Website (each require a separate Service Listing), the floor plan can be interactive for attendees.  The Customer Point of Contact is responsible for requesting a floor plan mapping and can do so by completing the 'Submit your Floor Plan' mission found in the product dashboard.  The floor plan diagram must be submitted in .pdf format. This activity may take up to five (5) business days for completion.

Following the completion of this activity, the Customer is responsible for reviewing the diagram to confirm its accuracy. Following the creation of the initial floor plan diagram, edits to the floor plan are the Customer's responsibility and can be accomplished within the software.  Upon request, Cadmium will provide learning materials and editing instructions.

In the unlikely event that substantial floor plan changes are needed, and the diagram must be recreated, Cadmium will repeat this activity.  Recreation of a floor plan diagram removes all booth assignments, which must be manually restored.  It is the Customer's responsibility to confirm accuracy and completion of the restored booth assignments.  Any subsequent requests to recreate a floor plan diagram are considered out of scope and require a separate service listing.