How to Delete an Existing Merchant

This document provides step-by-step guidance for deleting an existing merchant account in Cadmium Payments. Deleting a merchant account should be performed with caution, as it impacts payment processing availability across associated events.

Steps to Delete a Merchant Account

Log in to the Cadmium Payments platform using your authorized credentials. For more information on how to access Cadmium Payments, refer to the article Accessing Cadmium Payments.
From the merchant list, identify and select the merchant account you intend to delete. This action opens the Edit Merchant Account page.

At the top of the Edit Merchant Account page, select the red Delete button. This will open the Enter Access PIN page.
Enter the 6-digit Access PIN associated with your Cadmium Payments account.
If the PIN is correct, a Delete Merchant Account confirmation popup will appear.

WARNING NOTE

Deleting a merchant account will remove its availability from all associated events. Once deleted, the merchant account can no longer be used for transactions within those events unless re-established.

On the confirmation popup, select Delete to permanently remove the merchant account. This action finalizes the deletion process.

IMPORTANT NOTE

Deleting a merchant account does not delete its transactions. All historical transactions linked to the deleted account will remain accessible within the Cadmium Payments transaction list and across Eventscribe applications.

Last modified Oct 30, 2025