Service Listing 5 - Posters

Cadmium's Posters solution is comprised of two primary components:

1. Poster Management System (Poster Harvester), used for collection of poster data, poster images, and presenter management.
2. Poster pages within an attendee-facing Eventscribe product (Website and/or Mobile App)

Service Activities

The Service Activities below are listed in typical completion order, but the order may differ by implementation.  The following Cadmium provided service activities are typical for the implementation of Posters but may vary depending on the complexity of the Customer's use case and experience with the Cadmium platform.  An inaugural implementation typically requires 6-8 weeks; the duration of a subsequent implementation is typically 2-3 weeks.  A rushed implementation schedule may be feasible but might incur additional costs.

1. Kickoff call
2. Poster Management System Initial Configuration
3. Software Training
4. Data Imports
5. Poster Harvester Pre-launch Call
6. Poster Harvester Quality Check
7. Poster Harvester Post-Launch Call
8. Post Event Configuration Review

Service activities begin when the Customer completes the "Get Started" mission located on the dashboard of the Poster Harvester module which can be accessed by logging into myCadmium (https://mycadmium.com/) and clicking the 'Po Harvester' product bubble for the appropriate event.

Services not listed are outside the scope of this agreement.

Service Activity Descriptions

Activity 1: Kickoff Call

This optional and highly recommended meeting serves as the formal start of the project.  The typical duration is 60 minutes or less.  The meeting will be scheduled following the Customer's completion of the 'Get Started' Mission.  During this meeting, Cadmium will:

• Establish critical milestones and target dates.
• Gather implementation requirements.
• Discuss next steps including tasks that are to be completed by the Customer.
• Schedule future training calls as needed.

Activity 2: Poster Management System Initial Configuration

This optional and highly recommended activity provides Customer with an initial configuration from which they can further customize to accommodate their unique business use case.

• The Customer will provide details about the business use case.
• Cadmium will add tasks that are best suited for the use-case requirements.
• The Customer is responsible for reviewing and fully testing the configuration.
• Enhancing default instructions within each task is easy and highly recommended, however, it is the sole responsibility of the Customer.
• Branding opportunities (e.g., uploading an event banner) are the sole responsibility of the Customer.
• The Customer is responsible for setting task assignments, configuring, testing the customizable Tasks Page, configuration, and testing of the Login Screen.

Activity 3: Software Training

This optional and highly recommended activity is to train the Customer's Point of Contact on how to use the Cadmium provided software to support the Customer's use case.  A typical implementation requires 3-4 training calls with additional training available for complex use-cases or extenuating circumstances.  It is Cadmium's goal to enable a Customer to use the software independently.  Training materials including tutorial clips and written instructions will be provided as needed.  Training sessions are scheduled upon request by Customer, conducted virtually, recorded upon request, and tailored to a Customer's specific needs which may include discussion about Customer's use case requirements or review of specific module features and functionality.  Topics will vary, but may include the following:

• Configuration and testing of tasks
• Inputting, viewing, and editing poster data
• Use of Custom fields
• Capturing and organizing content for display within Website or Mobile App

The following features are supported but are considered advanced topics which typically require additional training:

• Collection of Disclosures and Mitigation
• Content embargo
• International Time zone

Activity 4: Data Import(s)

This optional activity is to help the Customer import new presentations or speaker data collected by Customers outside the Eventscribe product platform.

• Data must be provided to Cadmium using an Import Spreadsheet template. The request for an import, along with the template, is found within the related Mission on the product dashboard.
• Each data import is limited to five thousand (5,000) records. Multiple data imports are permitted, but each must contain unique data to prevent duplicates.
• Improperly formatted data or omitted required fields will be reported to the Customer with instructions on how to correct the file.
• The data import utility is used to import new records only. Mass updates to existing data can be made using the 'Sideload' Power Tool.
• Cadmium staff will complete the data import and will spot-check the data for correctness after it is imported.
• Following an import, the Customer must review the imported data for completion and accuracy and notify Cadmium of any omissions or inaccuracies before any subsequent data changes are made.
• Completion of data imports may take up to two (2) business days.

Activity 5: Poster Management System Pre-Launch Call

This optional and highly recommended meeting with the Customer is to review the site’s configuration and prepare for launch.  The meeting will cover any or all the following topics, with additional topics as requested:

• Customer questions related to set up and testing tasks
• Reports and Worksheets
• Organizing and filtering data
• Using the Communications module
• Use of Power Tools
• Feedback review

Activity 6: Poster Management System Quality Check

This activity provides high-level functional testing for quality assurances before Launch.  It is completed upon Customer request initiated from within the 'Pre-Launch Prep' mission found on the product dashboard.

• A Quality Check may take Cadmium up to two (2) business days.
• Cadmium will direct feedback and recommendations, including suggestions for configuration improvements to the Customer Point of Contact.
• It is the Customer's responsibility to review the provided feedback and to adjust the product configuration.

Activity 7: Poster Management System Post Launch Review Call

This meeting, scheduled upon request by the Customer, provides guidance and training on functionality related to data review and preparing/editing data for attendee-facing purposes.  It also provides an opportunity to refine the configuration based on feedback received from users or changes in business requirements.  Topics will vary but may include the following:

• Task achievements and reports.
• Use of Communication Module for subsequent communications.
• Feedback review.
• Use of 'Recalculate Task Statistics' tool.
• Use of Power Tools to clean up data.
• Mapping and Synching data to Website or Mobile App
• Grouping posters into Sessions

Activity 8: Post Event Configuration Review

This optional activity provides a retrospective review of a product configuration following an event, to achieve optimal configuration for a future event.  It is conducted upon request by the Customer and may take up to five (5) business days for completion.  If inefficiencies or suggestions for improvement are identified, detailed feedback will be provided to the Customer via Cadmium's ticketing system.  The Customer may request a training call for further explanation of the cited recommendations.  It is the Customer's responsibility to review and apply any configuration recommendations provided by Cadmium.

Optional Items

The following are add-on features that can be purchased separately.  Optional items include software training and support via Cadmium's ticketing system.  Contact your Account Manager for further details and pricing.

Champion Module

The Champion Module allows a Customer to assign oversight privileges to supporting individuals (such as volunteers, VIPs, or Session Directors) to monitor poster presenters' progress or complete tasks on their behalf.  Assigned delegates, or "Champions," are assigned their own login credentials, and can log into the system to review progress or to complete presenters' tasks.  Champions can be added to monitor multiple presentations/presenters.  If requested by the Customer, Cadmium will provide training and guidance in proper usage and best practices.

Review Module

The Review Module provides a mechanism for designated Reviewers to preview and provide feedback related to content uploaded by presenters and associated with presentations.  Upon request by the Customer, Cadmium will provide training and guidance in proper usage and best practices.

Warpwire Task

The Warpwire Task allows for easy capture and management of recorded content.  Cadmium responsibilities include establishing a secure Warpwire account for Customer and adding the Warpwire task(s) with default configuration.  Upon Customer request, Cadmium will provide training and guidance on functionality and configuration options.