Cadmium Identity - Resetting Your Password

You can reset your password any time from the Log In to Your Account screen. For your security, you'll be prompted to reset it every 90 days.

1. Select Forgot password? on the login screen.
2. Cadmium Identity emails you a reset link.
3. Open the link and create your new password.

Your new password needs to meet the same requirements as your original one. Read Creating a Password.

Reset links expire after 24 hours and can only be used once, so use the most recent email you received.

Open the reset link in the same browser you started in. That’s the only browser that knows where you came from and where you’re headed.

If you open it somewhere else, your password still resets correctly and nothing is broken. You just won’t be sent back to the application automatically, and you’ll land on the “You’re all set!” screen instead. Read Getting Redirected to the Application to get back on track.

If the reset email never arrives, read Email Delivery Troubleshooting.