Resetting Your Password

If you forget your Cadmium Identity password, you can reset it by following the steps below. 

Step 1: Select “Forgot password?” 

1. Select “Forgot password?” on the login screen. 
2. Enter your email address. 
3. Select Continue. 

Step 2: Verify Your Email Address 

A verification email will be sent from noreply@gocadmium.com. Click the link in the email to proceed. 

• Delivery may take a few minutes. 
• The verification link expires after 24 hours. 

If you do not receive the email: 

• Check your spam or junk folder. 
• Contact your IT department to allow emails from noreply@gocadmium.com. 

Step 3: Create a New Password 

Your password must include at least: 

• 12 characters 
• 1 uppercase letter 
• 1 number 
• 1 special character 

Security requirements: 

• Password must be reset every 90 days. 
• You cannot reuse your last 4 passwords. 

Select the eye icon to preview your password before saving. 

For optimal security: 

• Don’t reuse passwords from other accounts. 
• Don’t use your email or a previously used password. 
• Choose a random password without personal information. 
• Longer passwords are stronger. 
• Use unrelated words or a password generated by a password manager. 

On desktop, after creating your password, you will be automatically redirected to the application.  

When using a native mobile app, you will be prompted to log in after creating your password. 

Step 4: Proceed to the Application 

After successful authentication, you will be automatically redirected to the application.